Limited Warranty
PLEASE NOTE: The warranty card that you have received with your Level One Pets product must be filled out completely and returned to Level One Pets within 14 days from the date of purchase. Failure to send in your warranty card will void this warranty.​
Warranties are non-transferable and are only warrantied to the original purchaser against defective material and workmanship.
​1 Year Limited Warranty - On all Level one Pets Products
Level One Pets offers a one (1) year limited warranty on all Level One Pets Products. These products are warranted to the original purchaser against defective material and workmanship from the date of original purchase. This warranty is valid only under the following conditions: additions, modifications, or changes made to the product by the purchaser and not by the manufacturer shall void this warranty. Damages brought on by abuse, misapplication, or mishandling also voids this warranty.
This warranty is limited to the repair or replacement of the product at the discretion of the manufacturer. This warranty does not cover personal injury, property loss, including pets or damage (direct, incidental, or consequential) arising out of use of this product. This warranty gives you specific rights and you may also have other rights, which may vary from state to state. Service or Warranty work done does not extend the original warranty period shown above.
Upon discovery of a defect, please email us to obtain a Return Merchandise Authorization (RMA) number at warranty@levelonepets.com. Products without an RMA number will be refused. A proof of purchase from Level One Pets or an authorized dealer must be provided when making a warranty claim. Shipping costs to Level One Pets and back to the customer will be the responsibility of the customer. The RMA number needs to be on the return shipping box to the following address:​
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Level One Pets
RMA #
16026 Carmenita Rd.
Cerritos, CA 90703
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Level One Pets Warranty Claims
To help expedite your claim the following will be needed and sent over to warranty@levelonepets.com
Abuse of Return Privileges
​Our return policy is in place to ensure customers are satisfied with their purchase. We may, at our sole discretion, limit or suspend return privileges for customers who abuse or attempt to violate our return policy through practices including, but not limited to, excessive returns and attempts to return items that are used.
Receipt from Authorized Dealer
A proof of purchase is needed from an authorized dealer to ensure a genuine product.
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Image of Serial Number
Most of our products have an attached serial number located on the product.
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Image of Defect / Issue
An image or short video is required for us to diagnose the root of the issue.
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Contact Information
Email over your: Name, Phone Number, Email and Shipping Address
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International Warranty Claims
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All International warranty claims must be submitted to your Authorized Level One Pets Dealer in your country. For technical assistance, please email: info@levelonepets.com. Please refer to their warranty terms and conditions as they may vary from authorized dealers. If the authorized dealer is unable to assist, refer to "Limited Warranty" policy.